Welcome to Stepszo!
At Stepszo, we are committed to delivering your shoes safely, quickly, and conveniently anywhere in Pakistan. Please read the following information to understand how our shipping process works.
1. Delivery Coverage
We deliver orders across Pakistan, including major cities, towns, and selected remote areas, subject to courier availability.
We currently offer nationwide delivery through trusted courier services.
2. Order Processing
Once you place an order, our team will process and verify your order before dispatch.
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Orders are normally processed within 1–2 working days.
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We may contact you by phone or WhatsApp to confirm your order.
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After your order is dispatched, you will receive your tracking information where available.
3. Delivery Time
Estimated delivery times after dispatch are:
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Major Cities: 2–4 working days
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Other Cities & Towns: 3–5 working days
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Remote Areas: 5–7 working days
Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges will be displayed at checkout before you place your order.
Any promotional free shipping offers will be clearly mentioned on our website and will apply according to the terms of that promotion.
5. Cash on Delivery (COD)
Stepszo offers Cash on Delivery (COD) for eligible locations across Pakistan.
With COD, you simply pay the courier when your order arrives at your doorstep.
Please make sure that your phone number and delivery address are correct when placing your order.
6. Order Tracking
Once your order has been dispatched, we will provide a tracking number or tracking information when available.
You can use the tracking details to follow the progress of your shipment.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts if you are unavailable.
Please keep your phone available and respond to the courier's calls to avoid delays or return of your parcel.
If an order is returned because of an incorrect address, repeated unavailability, or refusal to accept the parcel, additional shipping or re-delivery charges may apply.
8. Delayed Deliveries
Although we aim to deliver your order within the estimated timeframe, unexpected delays can occur because of:
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Weather conditions
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Public holidays
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Courier service delays
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High order volumes
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Incomplete or incorrect address information
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Areas with limited courier access
We appreciate your patience in such situations.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
Full Name, Complete Address, City, Phone Number, and Postal Code (if applicable).
Stepszo is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.
10. Damaged or Incorrect Items
If your parcel arrives damaged or you receive the wrong product, please contact Stepszo customer support as soon as possible.
For faster assistance, keep the original packaging and provide photographs or videos of the parcel and product when requested.
11. Contact Us
If you have any questions about your shipment or delivery, please contact the Stepszo customer support team.
Stepszo — Step Into Comfort.
We appreciate your trust and look forward to delivering your perfect pair of shoes to your doorstep.