Return Process
You can return your product within 14 days of delivery by filling out the Order Return & Replacement Form included with your parcel.
Our refund and returns policy lasts 14 days. If 14 days have passed since you received your order, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be returned in its original packaging.
Once we receive and inspect your returned item, we will notify you by email or phone to confirm that we have received it.
If your return is approved, your refund will be processed and sent to your Easypaisa, JazzCash, or bank account.
Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account or payment account again.
If you still have not received your refund, contact us at info@stepszo.com with your order number and return details.
Sale Items
Sale items can be replaced within 14 days of purchase if the item is unused and you are not satisfied with it.
Return Shipping
To return your product, please contact our customer support team at info@stepszo.com for return instructions and the appropriate return address.
You will be responsible for paying your own shipping costs for returning the item. Original shipping costs are non-refundable.
Depending on your location, the time required for your replacement product to reach you may vary.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. Stepszo is not responsible for returned items that are lost during transit without tracking or proof of delivery.
Need Help?
If you have any questions about refunds, returns, replacements, or exchanges, please contact our customer support team:
Email: info@stepszo.com
Brand: Stepszo